After working in the import and export industry for over 30 years, James Charney, our company founder decided that he wanted to take his extensive experience of importing and exporting and the relationships he has built with dozens of factories around the world over the years and share this with the general public. His experiment of selling goods from inaccessible factories started in 1985 when he started selling an overstock of fine china and silverware in San Francisco. Today, his company sells thousands of different high quality products to customers all over the world.
The CoolRoma Experience
Besides selling premium and unique items from all over the world, our emphasis in customer service is what sets us apart from the competition. If you have an issue with anything you experience with us, let us know and we'll take care of you - no questions asked. We're in business because of our customers so we take care of them, so we can stay in business.
If you have any questions/ comments or concerns please let us at [email protected].com or feel free to contact us at our 'contact us' page. We generally respond to all inquiries within 48 hours excluding weekends and holidays. Thank you so much for stopping-by - we hope you have a great experience with [email protected].com.